Refund & Cancellation Policy

1. Nature of the Product

Accenox Pay-to-Rank delivers digital marketing exposure, live leaderboard ranking slots, and brand link publication. Upon successful payment confirmation via our payment gateway (Razorpay), your spot on the leaderboard is provisioned and exposed to our visitors immediately in real-time.

2. General Non-Refundable Policy

Because the digital ranking and marketing value are rendered instantly at the moment of capture, all sales and rank bids are final and non-refundable once published. Being overtaken by a rival brand does not entitle a customer to a refund, as rank competition is the core dynamic mechanic of the public leaderboard.

3. Exceptions & Gateway Errors

Refunds are strictly evaluated and granted only under the following technical circumstances:

• Duplicate Debits: If a technical glitch causes your card or bank account to be charged twice for the same single order attempt, the duplicate charge will be refunded back to the source payment method.
• Failure to Provision: If your payment was captured by Razorpay, but our database failed to credit your brand after technical verification within 24 hours and our support team is unable to manually reconcile it.

4. Requesting Remediation

To report a billing error or duplicate transaction, email our accounts desk at support@accenox.tech with your:

• Razorpay Order ID (e.g., order_...)
• Razorpay Payment ID (e.g., pay_...)
• Brand Domain and registered billing email

Eligible refunds will be processed within 5–7 business days to the original payment source.